This week, Rachel Franco from our Customer Success team joins the blog to share answers to some of your FAQs. Keep reading to learn the answers to common questions from texters.

How many messages should we send to our students?

More important than the quantity of your messages is the quality. As long as your messages are targeted and helpful to students, you can send out as many messages as necessary (though we suggest sending no more than ten scheduled messages each month). Sending more than ten messages may overwhelm your students and prompt them to opt out of the program. However, once a student is engaged and responding to your messages, you can (and absolutely should) communicate with them one-on-one as much as you like.

How long does it take to launch my texting program?

It takes about a month to get ready to send your first text. The timeline depends on how long it takes your team to write your text messages and organize student data. Once you have that ready, it only takes a few days to set it up on the Signal Vine platform. Your Customer Success rep will train your team and help everyone create new Signal Vine accounts. Then comes the best part: sending your first text!

How do I stop a student from receiving text messages?

Offering participants the option to “opt out” of receiving text messages is legally required by the FCC. To comply with this regulation, the platform automatically recognizes the words “Stop,” “Cancel,” and “Unsubscribe.” If a student texts back with one of those three words at any point, he or she will immediately stop receiving messages. Another option is to manually stop a student on his or her profile page. If students want to get messages again, all they have to do is text in the word “Start.”

What type of data can be exported from Signal Vine?

You can export all student data profile information, including full conversation history, from the platform. See and export metrics for message response rates, participant engagement rates, and staff activity.

Do I have to download an app to check my Signal Vine inbox?

No downloads necessary! Log on to Signal Vine’s platform on any computer, smartphone, tablet, or other browser-capable device.

Have any questions that we didn’t answer in this blog post?

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