Why our Customers Love Signal Vine

Signal Vine’s Customer Success team works with customers of all shapes and sizes to fully utilize the platform’s many features and create powerful message programs. Our goal is to help organizations optimize their Signal Vine texting program for maximum impact through top quality customer support and an amazing user experience.

Best Practices Guide

Download our Best Practices Guide to learn tips and tricks for texting with students!

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Meet the Customer Success Team

Arianna Hartmann

Arianna Hartmann

Director of Customer Success

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Katie Flood

Katie Flood

Customer Success Associate

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Rachel Franco

Rachel Franco

Manager of Customer Success

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Alia Degen

Alia Degen

Customer Success Associate

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Andrew Kuhn

Andrew Kuhn

Senior Customer Success Associate

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Customer-Success
Standard Support - included with every program

Signal Vine’s Standard Support package is what almost all of our customers utilize. We set you up with your own Program Manager to help you with the setup process and to be available to you throughout the duration of your program.

  • Email and phone via single point of contact (assigned Signal Vine Customer Success representative)
  • One-on-one administrator setup and kickoff
  • Message, staff and student data template review
  • Staff training webinar
  • Pre-programmed message setup
  • Message templates and samples
  • Technical setup
        • Program setup and provisioning
        • Local 10-digit phone number(s) in the area code of choice

    *Basic Small Program customers are limited to one program

Premium Support - Additional Fee (Custom)

Signal Vine offers Premium Support for special projects or programs. Premium Support is offered upon request.

  • Additional training webinars
  • In-person trainings
  • Data cleaning and suppression
  • Custom reporting and exports
  • Custom CRM/SIS integration support and setup
  • Assistance with content creation
Small Program Pricing

Our Small Program Pricing structure allows organizations to pilot the Signal Vine platform. Designed for programs messaging less than 250 participants, both the basic and premium packages include:

  • Unlimited ad hoc messaging
  • 20 users within an organization
  • Message metrics and ROI tracking
  • Message branching and intelligent response management

NEW: The Essential Guide to Texting Acronyms and Emojis

Shout Outs from Our Customers

“My favorite thing about Signal Vine is Rachel (our SV Customer Success associate) – and being able to check our user statistics on my phone 24/7.”

Jacqui Moreno, Managing Director

Illinois Student Assistance Commission

My favorite thing about the Signal Vine team is that they respond so quickly and nicely. With the tool, we can reach so many of our students.”

Brian Denver, Executive Director

Let’s Get Ready

“My favorite thing about Signal Vine is the openness and responsiveness to feedback from clients…and the people! So smart, fun and flexible!”

Erin Cox, President

uAspire

Frequently Asked Questions

While exploring Signal Vine’s platform, great questions have emerged from our customers. We shared a few of our most frequently asked questions with answers from one of our Customer Succes Representatives.

Have questions or concerns?

Contact Support