When it comes to improving student outcomes, no other texting platform has the research, knowledge, and experience to ensure students have a great experience with texting. But how can Signal Vine improve the experience for staff?

Implementation

Signal Vine offers a user-friendly inbox with many of the same features as an email inbox, so the platform feels familiar and is easy to learn. When you work with Signal Vine, you’re assigned a customer success representative who walks you through the entire implementation process. They provide trainings and extra resources to make sure your texts are written and timed for optimal engagement. Click here to learn more about our customer success team.

Case Management

With Signal Vine, you can set up unlimited groups of students and multiple levels of staff permissions so that case management is a breeze. Text messages can be pre-scheduled to seamlessly align with your existing communications calendar, and they’ll be routed to the appropriate student with their relevant information. When a student texts back, don’t worry about wading through your colleagues’ students as well as your own. You’ll only receive messages from the students assigned to you, keeping your inbox personal and easy to manage.

Compliance

There’s no need to worry about compliance with federal regulations when you work with Signal Vine. When a student texts “cancel” or “stop,” he or she is automatically opted out of the program, saving you from manually removing students from the platform.

Time

Finally, Signal Vine offers automation and workflow management features to save staff time, leaving you with more capacity to do what’s most important – helping students! Set up automated replies to go out when students ask a generic question or send in an anticipated text response to save yourself the time and trouble of manually responding to hundreds or thousands of the same message.

Want to learn more about how Signal Vine can help simplify your workflow?

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