Signal Vine Policies

Questions? Please contact support@signalvine.com.

Terms of Service

Signal Vine, Inc. (“Signal Vine,” “we” or “our”), own, operate, maintain and/or control one or more websites and web pages including, https://www.signalvine.com (the “Site”), https://v3.signalvine.com/auth/login (the “Platform”) and any associated, additional and/or successor websites (collectively the “Sites”). While registration is not required to browse the Site, we offer our customers and users (“users” “you” or “your”) the opportunity to license programs and register an account profile with us in order to use the services (collectively, the “Service”) provided through the Site. You may access and use the Site, including creating an account on the Site, only if you agree to these Terms of Service unconditionally and without modification. You will be bound by such additional terms should you access the Site, complete an account, or license programs. If any additional terms pertaining to your orders conflict with these Terms of Service, the additional terms shall apply. Please take the time to read all terms and conditions carefully before creating an account or otherwise accessing the site. By accessing, registering on or otherwise using the Site, you unconditionally accept and agree to be bound by these Terms of Service, together with all other Signal Vine policies, currently including our Privacy Policy, Security Overview, and Description of Service (collectively, the Policy Documents) whether or not you have read them.

You may browse the Site to learn more about Signal Vine and the Service that we offer. The Site, including all material contained therein, as well as any of the foregoing posted anywhere on the Site or otherwise approved by Signal Vine, whether public or not (collectively “Licensed Content”) may be used for the sole and limited purposes set forth in these and any additional terms and as provided on the Site. You may view and print portions of the Licensed Content for your own internal use but not for resale use or commercial exploitation other than as expressly provided herein or in any additional terms. Any other use of Licensed Content without Signal Vine’s prior written approval is strictly prohibited.

1. Information Available Through the Site

While Signal Vine uses commercially reasonable efforts to provide accurate information through the Site, many factors outside Signal Vine’s control affect these efforts. Moreover, the industry of which Signal Vine is a part and the laws and regulations applicable to that industry periodically change. It is your responsibility to periodically review the Site and update your account information to ensure that it is current and correct. Please address all complaints relating to the operation of the Site to support@signalvine.com. Signal Vine’s obligations, if any, are governed solely by these Terms of Service and any additional documents entered into in connection with an order for Service.

Signal Vine cannot ensure or guarantee and does not make any warranties regarding any information or determinations made by any Third Party in connection with these Terms of Service or any order. As used in these Terms of Service, a Third Party(ies) are government agencies, persons or business entities, websites and any other business or enterprise that is referred to in the context of these Terms of Service as being other than Signal Vine or a user.

2. Disclaimers

As many factors go into the decision-making process of purchasing a given product or service and everyone’s particular circumstances and needs may differ, Signal Vine cannot ensure, guarantee or warrant that the Service will be accurate, meet your (or, if applicable, your user’s) particular needs or requirements or that the recommendations, regulations or other information provided by Signal Vine or any Third Party is complete, accurate or current. Please read and follow all instructions and other documentation provided in connection with a licensed program or the Service.

Signal Vine is not responsible for the delivery of information and content from or to a mobile device as such delivery may fail due to circumstances or conditions beyond Signal Vine’s control. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of Signal Vine’s control and Signal Vine is not responsible or liable for such problems. You understand and acknowledge that your use of the Service from a terminal such as a mobile device or personal computer is subject to any agreements you have with your network service provider. Content distributed via the Service, specifically that of email and text message, are unencrypted. As such, transmissions may be unknowingly and/or unintentionally intercepted by a Third Party. Your use of the Service acknowledges this fact and releases Signal Vine, their contractors, agents, representatives and affiliates from any such liability that may arise in the event of such unauthorized interception or access. As Signal Vine does not maintain or have access to your device or e-mail server, and does not maintain or have access to networks outside of the domain and control of Signal Vine, by using the Service you agree that Signal Vine bears no liability or responsibility for the security or control of content, e-mail, text message, or otherwise, once delivered.

As reliability and effectiveness of the Service may be limited by your geographic location, selected network operator or your mobile device, you agree and accept that Signal Vine is not responsible in the event the Service or any portion of the Service does not function. Signal Vine is unable to guarantee the reliability and delivery of content or the Service to your mobile device, since technology such as mobile networks and internet service providers are outside of Signal Vine’s control. Accordingly, by using the Service you acknowledge that any such disruptions shall not be the responsibility of Signal Vine.

Message and data rates may apply to text messages received and sent by you using the Service and will be determined by the recipient’s’ mobile service provider and the text message plan selected, if any. You understand and acknowledge that your use of the Services from a terminal such as a mobile device or personal computer is subject to any agreements you have with your network service provider and you are solely responsible for any charges, fees or costs incurred in using such devices.

You agree to use the Service in full compliance with all applicable laws and regulations with regard to your use of this Service and services provided by the Service, to include, without limitation, the FCC Telephone Consumer Protection Act, the Telemarketing Sales Rule, the CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography and Marketing Act) of 2003, individual state laws, and all other laws and regulations concerning privacy, telemarketing, Internet marketing and the transmission of electronic communications. You agree not to use the Service in violation of any service agreement that you have with a Third Party telecommunications provider.

3. Password and Account Security

Both the Site and the Platform have web addresses that begin with ‘https’. This means that the data you supply is protected by Secure Socket Layer encryption. You will know when you enter a secure area when you see a padlock on our web browser in a locked position (exact symbol varies depending on web browser) and the web address begins with `https`. Certain web pages of the Site are secure. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, Signal Vine cannot ensure or warrant the security of any information transmitted to or from the Site and you do so at your own risk. Please review the Policy Documents for additional information pertaining to privacy and security.

It is your responsibility to protect your personal data and maintain the confidentiality of your username and password for logging into the Site. You are also responsible for immediately notifying Signal Vine of any unauthorized use of your account, or breach of your account information or password, by emailing support@signalvine.com. Signal Vine will not be liable for any loss that you may incur as a result of someone else using your username or password, either with or without your knowledge. To the extent allowable by law, you will be liable for any expenses, including usage charges and fines, fees, civil judgments, and reasonable attorney’s fees for your failure to safeguard user and password information and/or promptly notify Signal Vine about unauthorized use of your account or breach of your account information or password.

4. Your Account/Restrictions

You agree that: (a) you will not provide any false personal information or create an account for anyone other than yourself without permission; (b) you will not use the Platform if you are under the age of 18; (c) you will keep your account details accurate and up to date; (d) you will not share your password, let anyone else access your account or do anything else that might jeopardize the security of your account; (e) you will not transfer your account to anyone without first getting our written permission; (f) you are not a direct competitor of Signal Vine; (g) you may not copy, transfer or otherwise use any content belonging to Signal Vine for the purpose of marketing or promoting our Service or any other product or service. Use of the Site in violation of these Terms of Service, will be investigated and Signal Vine reserves the right to take appropriate legal action, including without limitation, civil, criminal and injunctive relief. In addition to the above restrictions, you may not authorize, enable or otherwise grant to any other person, organization, company or business, access to your account.

You may not use the Site and may not accept the Terms of Service if: (a) you are not of legal age to form a binding contract or (b) you are a person barred from engaging in transactions under the laws of the United States or any other country including the country in which you are a resident. You will not use the Site to do anything unlawful, misleading, malicious or discriminatory. You will not do anything that could disable, overburden or impair the proper functioning of the Site such as a denial of service attack. Signal Vine reserves the right to remove, edit, move or close any account for any reason and to suspend or ban any user account for any reason. You understand that any and all information which you may have access to as part of or through your use of the Site is the sole responsibility of the person from whom such content originated. Content may be protected by intellectual property rights which are owned by the provider thereof. You may not modify, rent, lease, lend, sell and distribute or create derivative works based on this content, either in whole or in part, unless you have been specifically told that you may do so by Signal Vine or by the owner of such content in a separate agreement. Signal Vine reserves the right (but shall have no obligation) to prescreen or view, flag, filter, modify, refuse or remove any and all content from the Site. You agree that you are solely responsible for (and Signal Vine has no responsibility to you or to any Third Party) for any content that you create, transmit or display while using the Site and for the consequences of your actions (including any loss or damage which Signal Vine may suffer) by doing so.

You may not probe, scan or test the vulnerability of the Site or Signal Vine Network. You may not use any “deep-link,” “page-scrape,” “robot,” “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process to access, acquire, copy or monitor any portion of the Site or Licensed Content. You may not reproduce or circumvent the navigational structure or presentation of the Site or any Licensed Content, circumvent the security features or attempt to access any materials or information through any means not purposely made available by Signal Vine through the Site. Any attempt to interfere with or disrupt all or any part of the Signal Vine Network, whether via malicious code, files or other means, or attempts to disassemble, reverse engineer or decompile any Technical Features, trace the information of any other user or visitor, circumvent security features, or take any action that compromises the privacy or security of the Signal Vine Network, users or other visitors is strictly prohibited. As applicable, you are responsible for ensuring that your employees and any other Third Parties accessing the Signal Vine Network through your account adhere to these Terms of Service.

5. Termination of Participation in the Site

You may terminate your relationship with Signal Vine at any time by notifying Signal Vine at support@signalvine.com. Signal Vine may at any time suspend or terminate a user account if (a) the user has breached any provision of these Terms of Service or any other Policy Document (or has acted in a manner which clearly shows that the user does not intend to or is unable to comply with the provisions of the Terms of Service or any other Policy Document); (b) we are required to do so by law (for example, where a provision of the Service is ruled to be unlawful); (c) Signal Vine is transitioning operation of the Site to a Third Party; (d) Signal Vine elects to cease operating the Site; or (e) Signal Vine determines, for any reason whatsoever, the user account is detrimental to the Site.

6. Privacy and Data Security

Please see our Privacy Policy and Security Overview for the privacy terms and security provisions applicable to the Site.

7. Links/Third Party Service Providers

The Site may contain links to other internet websites or resources. When you click on the link to those sites, you leave the Site. Signal Vine has no control over such sites, their content and resources, or the business practices or policies of operators of such sites. The privacy terms set forth in our Privacy Policy do not apply to the practices of any companies or individuals operating the linked sites. Please use caution and review the privacy policies of any sites that you visit to learn more about their information-gathering practices. Signal Vine expressly disclaims all responsibility or liability for the availability or accuracy of such external sites or resources or the content thereon, does not endorse and is not responsible or liable for any advertising, Service, materials or services available from such sites or resources and/or any claims, representations or warranties made by third parties with respect to their goods or services. The inclusion of any link on the Site does not imply that Signal Vine endorses the linked site. Your use of any links is at your own risk. You further acknowledge and agree that Signal Vine shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any goods, services or materials available on or through any such link, site or resource.

8. Proprietary Rights/Licenses

Signal Vine’s Proprietary Rights: The `Signal Vine Network` is comprised of the Technology Features and Site through which the Technology Features and the Site are accessed as well as its Marks. The `Technology Features` means all functions, features and capabilities of the Signal Vine Network (including the Site), including without limitation all software, hardware, remote-access electronic functionality, and all upgrades, updates, revisions, versions, releases, modifications and derivatives thereof and thereto. The Marks include all Third Party or Signal Vine trademarks, logos, trade names, trade dress, product and service marks, individually or combined with one another and whether or not registered to Signal Vine. The Marks, Signal Vine Network (including the Site), and Technology Features, the Site and the collection, compilation, assembly and arrangement of Licensed Content, are owned by or under license to Signal Vine and contain proprietary and confidential information, all of which is protected by all applicable intellectual property and other laws. All copyrights, patent rights, trade secret rights, trademarks and other intellectual property rights in and to the Signal Vine Network (including the Site), Technology Features, Site, Marks, and Confidential Information are owned solely and exclusively by Signal Vine. Everything you see or read and that which is provided to you through the Site, including the templates, expression, coordination, selection, arrangement, collection, compilation, assembly and arrangement of the Site, and Licensed Content, is protected by all United States and international copyright and trademark laws, and may not be used except as provided in these Terms of Service and any additional terms without Signal Vine’s express written permission. You may not use or display the Marks in any manner without the prior written consent of the applicable owner. This includes use of the Site addresses or Marks in page text, such as keywords, meta tags or any other “hidden text.”

9. Disclaimers and Limitations of Liability

Signal vine disclaims all representations or warranties about the accuracy or completeness of the site, licensed content or information regarding products.

You expressly understand and agree that except as otherwise provided in this agreement:

You are solely responsible for the accuracy, transmission and maintenance of your data, including your personal information, your use of the site and your activities in connection with your use of the site. Although Signal Vine has no obligation to monitor any of the foregoing, it has the right to delete, remove or edit anything it believes may constitute a breach of this agreement and to suspend or terminate your account at any time in its sole discretion without notice or liability of any sort. Under no circumstances is or will Signal Vine or its affiliates be liable in any way for your use of the site, any of your data, personal information, or other content or material provided by you, including without limitation any errors or omissions in any of the foregoing, or for loss or damage of any kind incurred as a result of the use of any of the foregoing. Your use of the site is at your sole risk. The site is provided on an “As is” and “As available” basis. Signal Vine expressly disclaims all other warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, warranties arising from course of dealing or course of performance, freedom from malicious code, non-infringement and noninterference. Signal Vine makes no warranty (I) that the site will meet your requirements, (ii) that access to the site will be uninterrupted or timely, that they are secure, or that licensed content is accurate or error-free, (iii) or that the site is compliant with all laws pertaining to the collection, transmission and storage of personal information. Any material uploaded, downloaded or otherwise obtained through use of the site and any information you share with third parties, is done at your own discretion and risk and that you will be solely responsible for any resulting damage. No advice or information, whether oral or written, obtained by you from Signal Vine or through or from the site shall create any warranty not expressly stated in these terms of use.

You expressly understand and agree that Signal Vine shall not, in any event or under any circumstances, be liable for any damages whether direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data or other intangible losses (even if Signal Vine has been advised of the possibility of such damages), whether arising out of or in connection with the use or the inability to use the site, accuracy of the information, shown or available from the site, and/or any transaction or any other matter relating to your access to or use of the site. In any case, Signal Vine’s sole liability, and that of its licensors, suppliers and third party business partners, is limited to $100.00. The provisions of this agreement allocate the risks between Signal Vine and you and the limitation of liability specified herein. Your legal rights with respect to these disclaimers and waivers may vary from jurisdiction to jurisdiction. Without intending to limit the foregoing, you must bring any claims you may have against Signal Vine within six (6) months of the date the claim arose or be forever barred. These limitations shall apply notwithstanding any failure of essential purpose of any limited remedy.

10. Indemnity

You agree to indemnify, defend, release and hold Signal Vine, Inc. and its officers, directors, investors, affiliates, suppliers, users and its and their respective agents and employees harmless from all damages, liabilities, fees, costs, loss of business profits, taxes, penalties or sanctions, and interest of any nature, including reasonable fees of attorneys and other professionals that Signal Vine may incur due to, arising out of or relating to any claims, demands, actions or proceedings, whether or not brought to suit, alleged or initiated against Signal Vine by any Third Party in any way arising out of or related to anything you submit, transmit through or upload to the Site, your use of the Site, your provision of registration or other information that is untrue, inaccurate, fraudulent, or out of date, your communications, your violation of anyone’s proprietary or confidential information, patent, trademark, trade secret or other proprietary rights, an allegation that you are in violation of any right, license, law, statute, regulation, rule, order or ordinance and/or any act or omission resulting in harm to Signal Vine.

11. Notice

Notices to you may be made via email, United States Postal Service or commercial courier service to the contact information you provide. Signal Vine may also provide notices of changes to these Terms of Service or other matters by displaying notices or links to notices generally on the Site. Notices or other correspondence to Signal Vine should be sent prepaid, by certified mail, return receipt requested or overnight commercial courier to:

Signal Vine, Inc.

Attention: Service Director

811 North Royal Street

Alexandria, VA 22314

12. Specific Trademark Information

The words “Signal Vine” and all logos and slogans, individually and/or as may be combined with one another, are proprietary trademarks of Signal Vine and are included within the definition of “Marks.”

13. General Information

Not all features of Service discussed, referenced, provided or offered through or on the Site may be available to all persons or in all geographic locations and may be limited by Signal Vine in its sole discretion. These Terms of Service, together with the Policy Documents and any agreement for license or programs applicable to your use of the Service, constitute the entire agreement between you and Signal Vine with regard to the relationship between you and Signal Vine, and shall govern all use of the Site. Your activities and use of the Site supersede any prior agreements between you and Signal Vine. You may be subject to additional terms and conditions contained in any Signal Vine license agreement executed in connection with your access to and use of the Site and/or Service and/or which may apply when you use Third Party services, content or software. These Terms of Service, your use of the Site and any other agreement with and the relationship between you and Signal Vine, shall be governed by the laws of the Commonwealth of Virginia without regard to choice of law provisions. You and Signal Vine agree to submit to the personal and exclusive jurisdiction of the pertinent state or federal courts located within or with jurisdiction over Alexandria County, Commonwealth of Virginia, regardless of the fact that the Site is accessible outside the United States. Notwithstanding the foregoing, Signal Vine may seek equitable relief, including preliminary and permanent injunction, in any court of competent jurisdiction to prevent or enjoin misappropriation, misuse, unauthorized disclosure or infringement of any intellectual property rights. The failure of Signal Vine to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties’ intentions as reflected in the provision, and the other provisions of the Terms of Service remain in full force and effect. You agree that regardless of any statute or law to the contrary, you must file any claim or cause of action arising out of or related to your use of the Site or the Terms of Service within one (1) year after such claim or cause of action arose or be forever barred. The section titles in the Terms of Service are for convenience only and have no legal or contractual effect.

14. Modifications to the Site and these Terms of Service

From time to time Signal Vine may modify the Signal Vine Network and Technology Features, change the Licensed Content, disable certain features of the Site or expand the Site’s capability and/or reduce or expand the Site. Signal Vine also reserves the right at any time to modify these Terms of Service, the Policy Documents, the Site, their functionality and capabilities and/or discontinue, temporarily or permanently, the Site (or any part thereof) with or without notice. If we change these Terms of Service, we will revise the `last modified` date at the bottom of theses Terms of Service. For material changes to these Terms of Service, we will notify you by placing a notice on the login page(s) of the Service or the home page of Signal Vine, or by sending you a notification directly. You will be bound by the modifications if you use the Site after being given notice. You should also regularly review these Terms of Service. You agree that Signal Vine shall not be liable to you or to any Third Party in any way.

15. Violations

Please report any violations of the Terms of Service to: support@signalvine.com

Last modified: January 2017

Security Overview

The Signal Vine Enterprise Messaging Platform is used by organizations of all sizes to deploy and operate applications throughout the world. The Signal Vine platform allows our Customers to focus on designing and implementing high-impact projects and/or research studies, while Signal Vine provides communication infrastructure for deploying custom messaging algorithms. Signal Vine applies industry standard security practices and manages platform security so customers can focus on achieving their goals. Our platform is designed to protect Customers from threats by applying industry-standard security controls at every layer from physical to application and by isolating customer applications and data.

System Security

Signal Vine provides a reliable and secure solution for implementing text- message based interventions. The Customer accesses the Signal Vine Enterprise Messaging Platform (the `SMS Platform`) through a secure web portal, where they can design the texting intervention and track participant progress. The web application is hosted on a separate, secure application server. All servers can only be accessed using key-based authentication (a 2048-bit RSA key pair) and we employ access control policies to secure appropriate access and ensure that protected information and all data are protected. Signal Vine employs highly restrictive network access and a rigorous data backup protocol.

Data Confidentiality and Retention

During the course of operating Service, Signal Vine collects and stores customer information that falls into the following classes: SMS logs, debugging logs, and message recipient data. Signal Vine protects these forms of customer data by maintaining strict isolation between the production environment and the development environments. Security policies are applied to ensure access to customer data is restricted to employees with a legitimate business need. Signal Vine performs regular backups of customer data and all backups are encrypted at rest using strong industry encryption techniques. Data generated by Customer in each program license is retained and remains available for access by Customer during the term of the license through the secure web portal. Upon termination of the license, Customer can access the data for 30 days, after which data will no longer be available to Customer. Upon requests to remove customer data, we can take action to remove the data on the live databases and can eventually phase out the data from our backups, subject to our company data retention policies.

When Signal Vine utilizes third-parties to deliver its services, customer data is subject to the security policies of these providers. Signal Vine operates its services in Amazon Web Services, a cloud-based infrastructure provider that provides its own security, availability, reliability, redundancy, and performance commitments. Text messaging capability is provided through Twilio, a cloud communications provider. Text messages sent and received through the Signal Vine system are maintained in Signal Vine’s account at Twilio as SMS logs and are subject to Twilio’s operating procedures, including its security practices of encryption and backup. For details, see Twilio’s and Amazon Web Service’s latest security policies, terms of service, and privacy policies. We will provide Customers with a copy of “Amazon Web Service: Overview of Security Processes” and Twilio’s “Security White Paper” upon request. We reserve the right to add and/or substitute third-party providers, in our sole discretion.

We may update this Security Overview over time. When we do, we will also revise the ‘last modified’ date at the bottom of this document. For material changes to this data security policy, we will notify you by placing a notice on the login page(s) of the Signal Vine Enterprise Messaging Platform or the home page of Signal Vine, or by sending you a notification directly.

Last modified: January 2017

Privacy Policy

This Privacy Policy (‘Privacy Policy’) is between you and Signal Vine, Inc., on behalf of itself and its subsidiaries and affiliates (collectively, ‘Signal Vine’, ‘we’, ‘us’, or ‘our’), and describes Signal Vine’s treatment of information, including personally identifiable information (‘Personal Information’) that Signal Vine collects from you when you are accessing and/or using Signal Vine’s websites, software and mobile applications, including the websites: https://www.signalvine.com, https://v3.signalvine.com/auth/login and all related websites operated by Signal Vine (collectively referred to in this Privacy Policy as, the ‘Sites’) and all data and content that is accessed, utilized, input, or generated by the Site. By accessing and/or using the Site, you agree that information you have provided, or provide in the future, including but not limited to Personal Information, may be used and disclosed as described below.

What Types of Personal Information Does Signal Vine Gather?

We provide a variety of mobile information, web application, and other services (collectively, the ‘Service’). The Service includes programs such as the Enterprise Messaging Platform in which administrators (‘Administrator’) deliver text messages to participants (‘Participants’) who have consented to receive text messages and provided some personal information, such as email address, phone number, and name. Any information you provide to Signal Vine or authorize any third-party to provide to Signal Vine will also be used as described in this privacy policy. All information that you input when accessing and/or using the Site is subject to collection and storage by Signal Vine. Such information may include, but is not limited to, your name, email and physical address, and telephone number. You may be the Administrator, a Participant, or both. In some cases, the Administrator may supply this information on behalf of Participants.

We will use your information to communicate with you relating to Signal Vine and deliver the Service provided by Signal Vine. When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services.

We collect information from you when you use the Site, when you subscribe to any of our newsletters or email alerts, register for the blog, sign up at a conference, fill out a form, upload information, or otherwise supply information

We may also automatically collect information regarding your interaction with, and use of, the Site. We may use a variety of methods to collect this information, including, but not limited to, cookies, pixel tags, Web beacons, embedded Web links and other commonly used information gathering tools (‘Automatic Data Collection Tools’). These Automatic Data Collection Tools collect certain standard information that your browser sends to us such as your browser type and language, access times, IP address, user-agent string and clickstream behavior.

Information may be collected by us or by our vendors who provide internet hosting for the Site and/or SMS transmission facilitation. We may combine information you give us with other information from Signal Vine sources, transactions and communications. We may also combine that information with data that is publicly available and data from third parties.

Account Information

Currently, you may visit the Site without having to first register with us or create an account, although you may need to create an account in order to access and use the Service. You will receive notice of any changes to this policy pertaining to registration and account set up in accordance with the ‘Changes’ Section of this Privacy Policy. At such time as you may create an account in connection with this Site, you consent to our processing of your account data for the reasons stated in this policy.

You will be solely responsible for maintaining the confidentiality and security of your account and password and for all activities that occur on or through your account, and you agree to immediately notify Signal Vine of any security breach of your account.

How Does Signal Vine Use Personal Information It Receives From Me?

We use personal information to enable the Service provided through Signal Vine and as described in this privacy statement. We do not use or disclose your personal information except as described in this privacy statement. In support of these uses, we may use personal information to: allow you to participate in the Service provided by Signal Vine; to deliver the Service, which may require us to share some information with a third party or contractor we use to deliver the Service; and to provide you with important information about Signal Vine, including critical updates and notifications.

Signal Vine may use your personal information to:

Enable Your Use of the Site and Provide Assistance. We may use your information to communicate with you regarding the Service, your account information or other customer service matters; to respond to your questions and instructions; and to enhance, customize, and personalize your experiences and communications with us.

Operate, Improve and Analyze. We may use your information to operate, provide, improve and maintain the Service, including analyzing user behavior and trends; to send you administrative messages and other information about Signal Vine; to investigate or take action regarding violations or suspected violations of law or our terms; and/or to maintain the integrity of our network and address security issues.

Market and Promote. We may use your information to communicate with you about the Service and other products and services; administer surveys or other features; and display relevant marketing to you.

We may also access and/or disclose personal information if we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) protect and defend our rights or property (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of Signal Vine users or members of the public. Personal information collected by Signal Vine is stored and processed in the United States, unless a customer is located in Canada, in which case personal information collected by Signal Vine may be stored and processed in Canada upon request.

Information collected from any source may be combined to improve the Service and enable more targeted, tailored communications. It may also be aggregated and made available without identifying you for research and analysis purposes, to ascertain trends, products, security/privacy patterns and research, internal record keeping and reporting, measuring and reporting learning, performance and other statistical information concerning any aspect of the Service and the Site.

With Whom Does Signal Vine Share The Personal Information It Receives?

Information about our customers is an important part of our business, and we are committed to protecting the security of your personal information. We share customer information only as described below.

We may provide your information to our subsidiaries and affiliates (the ‘Signal Vine Companies’). Unless not permitted by applicable law, all companies within the Signal Vine Companies share information collected through the Site and may contact you directly.

We employ other companies (including our affiliates), including third party vendors, and individuals to perform functions on our behalf. Signal Vine works with support companies who assist with the administration of the Site, including, but not limited to, hosting the Site on their servers. These companies may have access to personal information needed to perform their functions. We only employ service companies that implement and maintain reasonable security measures to safeguard the confidentiality, security, and integrity of your personal information.

We release Personal Information when we believe release is appropriate to comply with the law; enforce or apply Privacy Policy and other agreements; or protect the rights, property or safety of our company, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy.

If our company is acquired by or merged with or into another entity, or if our assets or business is sold or transferred to another entity, your personal information may be transferred to such entity as part of the transaction, and that entity and its affiliates may use your personal information under the terms of their own privacy policies which may differ from this Privacy Policy.

Other than as described above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information. We will not share your personal information for this purpose without your prior consent.

Data Retention and Opt-Out

We may collect and store your data for as long as you continue to access the Site and/or use the Services. You are not required to provide Personal Information in order to access the Site and/or view information regarding the services but must provide Personal Information in order to purchase Products or to obtain services from us via communications made through the Site. Please note that after you cease to access the Site, your data is not automatically deleted and may continue to exist, with all information associated with your account being subject to use, sharing, and retention as stated in this Privacy Policy.

Information Security

Information security is important to Signal Vine. We have established appropriate physical, electronic and managerial safeguards to protect the information we collect from you or about you. These safeguards are regularly reviewed to protect against unauthorized access, disclosure and improper use of your information, and to maintain the accuracy and integrity of that data. We use a variety of security measures, including encryption and authentication tools, to help protect your information. However, like other companies, Signal Vine cannot guarantee 100% the security or confidentiality of the information you provide to us. Consequently, while we endeavor to safeguard your Personal Information against unauthorized access and disclosure, we do not warrant or guarantee the absolute security of any Personal Information you transmit to, from or through the Site. In the event that we become aware of a security breach involving your Personal Information stored by or for us, we may notify you by posting such information to the Site or via email, to the extent available in connection with the Services. Please see our Security Overview for additional information regarding security.

Please note that some of the content we deliver to or receive from you through the Service, specifically that of email and text message, is unencrypted. And so, transmissions may be unknowingly and/or unintentionally intercepted by third parties. We do not maintain or have access to your device, phone, e- mail server, or networks outside of our domain and control; therefore, we bear no liability or responsibility for the security or control of content, email, text message, or otherwise, once delivered.

Third Party Privacy Policies

Once you leave this Site, whether independently or via links from the Site, the privacy policies of the Website to which you migrate will apply. This Privacy Policy applies to your interactions with this Site only.

International Users; State Restrictions

Our operations are conducted within the United States. Regardless of where you live, you consent to have your Personal Information transferred, processed and stored in the United States, and allow Signal Vine to use and collect your personal information in accordance with this Privacy Policy. Please note that the Site is not intended for use by a person in any state or country where such use would be contrary to local laws or regulations.

International Users: If you access the Site outside the United States, your connection may be through and to servers located in your country or the United States. Any Personal Information you provide may be processed and maintained in the United States on servers and/or other network systems operated by or for Signal Vine’s benefit. If the jurisdiction in which you are located or your country of origin has laws or regulations which require that your personal information be received, used, saved, transferred and/or otherwise handled in a manner different than as stated in these this privacy policy, then you are not authorized to utilize the services. If you access the site from and/or reside outside of the United States, your information may be stored, transmitted and shared in accordance with U.S. Data privacy laws which may not be equivalent to those in effect in your country. You expressly agree that you will not use the site with any expectation of greater privacy rights than those to which you have expressly agreed as stated in this privacy policy.

Notice to California residents about your California privacy rights: In addition to the other rights described in this policy, if you are a customer residing in California, you have the right to request information regarding the third parties with whom Signal Vine has shared customer personal information for direct marketing purposes during the past year. You have the right to submit a request to Signal Vine at its designated address and receive the following information within 30 days of its receipt of that request: (1) the types of personal information disclosed to third parties during the immediately preceding calendar year, (2) the names and addresses of third parties that received the personal information, and (3) if the nature of a third party’s business cannot be reasonably determined from the third party’s name, examples of its products or services. You are entitled to receive a copy of this information in a standardized format. Information provided will not be specific to you individually. All such requests must be in writing and sent to support@signalvine.com.

Applicability to Children

Signal Vine, Inc. takes the privacy of children seriously. The Sites are not directed at children, we do not knowingly collect personal information from children under the age of 13 through the Site and we request that children under the age of 13 not download the Site or submit any personal information through the Site.

If we are advised in writing that we have inadvertently received or collected personal information from a child under 13 years of age without parental permission, we will remove such information from our database.

Changes to Policies

We may update this Privacy Policy from time to time without prior notice. Any changes to our Privacy Policy will become effective upon posting of the updated Privacy Policy on our website at https://v3.signalvine.com/our-policies#/privacy. If we change this Privacy Policy, we will revise the ‘last modified’ date at the bottom of this Policy. For material changes to this Privacy Policy, we will notify you by placing a notice on Signal Vine’s login page(s) or the home page of Signal Vine, or by sending you a notification directly. We encourage you to bookmark our Internet sites and to periodically review them to ensure familiarity with the most current version of our Privacy Policy. We may ask you to affirmatively acknowledge consent to any changes to this Policy (e.g., by checking a box or clicking a button) at the time of your next interaction with the Site that requires provision of Personal Information as a condition of continuing use of the Site.

Governing Law

The Site and this Privacy Policy are governed by the laws of the Commonwealth of Virginia and all disputes shall be subject to the jurisdiction of the courts serving Alexandria County, Virginia. The parties agree to waive all right to a jury trial in connection with disputes arising under this Privacy Policy. In no event shall Signal Vine ever be liable to you for indirect, consequential, or punitive damages and Signal Vine’s maximum liability to you in connection with this Privacy Policy shall be $100. The laws of some jurisdictions may make the foregoing inapplicable to you.

Contact Us

If you have any questions regarding privacy while using the Site, or otherwise need to contact us about anything related to this Privacy Policy, please contact us at: support@signalvine.com.

Last Modified: January 2017

Signal Vine works with support companies who assist with the administration of the Site, including, but not limited to, hosting the Site on their servers. These companies may have access to personal information needed to perform their functions. We only employ service companies that implement and maintain reasonable security measures to safeguard the confidentiality, security, and integrity of your personal information.

Description of Service

The Signal Vine Enterprise Messaging Platform

The Signal Vine Enterprise Messaging Platform (the ‘SMS Platform’) is a platform used by organizations of all sizes to deploy and operate applications throughout the world. Our platform allows our customers to focus on designing and implementing high-impact projects or research studies while Signal Vine provides communication infrastructure for deploying custom messaging algorithms.

Project Site

Your project will be launched at a custom site with a URL and login credentials that we will provide. The project site and all functionality will be maintained for the duration of your subscription or license to the SMS Platform. It is your responsibility to maintain the security of your login credentials. Security of your project site is very important. Please take appropriate precautions to protect your project and credentials, such as:

  • logging out of the project site anytime you leave your computer after a session
  • not writing down your username or password

Broadly, the project site allows you to:

  • add participants
  • define data and variables
  • create messaging content, scheduling, and logic (limitations exist)
  • automate delivery of messaging to participants
  • view or export all logs and data

Phone Numbers

We will assign your project a 10-digit phone number for sending and receiving SMS and/or MMS. If you require a short code, there is a separate application process. This phone number will be exclusive to your project in most cases. We procure phone numbers from Twilio and the phone numbers are subject to their policies.

  • Phone numbers expire upon the end of your subscription or license
  • We recommend that you send a message at the end of your program to let recipients know that the phone number will no longer belong to you, and may change owners.
  • If you want us to maintain your phone number between projects, or for extended periods, there will be an additional cost to be determined at the time of the extension.

Training and Support

We will provide training and project support on a limited, per-project basis. The number of hours support from the Signal Vine team is indicated on your Order Form.

You are responsible for the content and material of your SMS messages and modules.

You are responsible for obtaining appropriate consent from message participants who will receive your SMS content, and for abiding by all laws regarding SMS use and the use of the SMS Platform, the delivery or storage of any information involved in the SMS Platform, and transmission of electronic communications.

SMS has several limitations, due to the nature of the medium and the carriers involved:

  • text messages are not encrypted
  • while the majority of text messages are usually delivered, delivery is not guaranteed
  • you cannot track delivery of text messages
  • outgoing messages cannot exceed 160 characters per message, or they will be split into multiple parts

Data Download

We provide you with the ability to download text message logs and data about your participants.

Archiving

As part of our standard agreement, Signal Vine offers 30 days of access to program data and messages for no additional fee following the end of a program.

After those 30 days, customers can pay to have access to this information for additional time. Otherwise, Signal Vine holds this information for an additional 100 days, during which time customers can pay to regain access to this information.

Following that additional 100 days, Signal Vine deletes the numbers and data. At this point, the information will no longer be available to the customer.

Changes to this Document

We may update the Description of Service over time. When we do, we will also revise the ‘last modified’ date at the bottom of this document. For material changes to this Description of Service, we will notify you by placing a notice on the login page(s) of the Signal Vine Enterprise Messaging Platform or the home page of Signal Vine, or by sending you a notification directly.

Last modified: January 2017