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Higher Education Texting Platform

 
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Higher Education Texting, Made Personal

The power of a personal message that is specific to a particular student's status has a significantly greater impact than generic messages to all students. Signal Vine uses a patented Blended Messaging® approach, allowing administrators and counselors to distribute personalized messages based on student attributes and required criteria. Professional staff can send targeted messages to segmented populations, engage in one-on-one conversations, and automate replies to common questions based on AI, all in a single thread. In turn, students can respond to the outreach with questions, confirmations, and other issues that need to be addressed.


A better chatbot for higher education

There are so many technologies, from mobile apps to texting to chatbots, to guide students through their student journey. Signal Vine’s higher education texting platform is uniquely positioned with features and functionality that support institutional strategy to improve the student experience. Students respond to personalized messages that cater to their success. While Signal Vine has chatbot-like functionality that mitigates information overload, the Signal Vine platform enables staff to create those personal messages with ease and evaluate how students are responding and taking action against those messages.

The beauty of Signal Vine is that students often don't know what they don't know, and thus don't have the nomenclature to ask the right questions. Our higher ed texting platform proactively guides students through their educational journey.

Personalize text messages using student data

Personalize text messages using student data

Integrating your CRM or SIS data allows you to segment your audiences and build targeted communications to ensure that your messages hit the right mark at just the right time. By sending messages that are tailored to each student, you can limit opt-out rates and improve response rates. Signal Vine is a preferred partner of Ellucian and Salesforce and can be found on the AppExchange. View all integrations.

Schedule texts with a message calendar

Schedule texts with a message calendar

Use Signal Vine’s message calendar to manage everyday communications with students, coordinate campaigns, and avoid sending recipients too many messages at one time.

Automate text messages and responses to students

Automate text messages and responses to students

Manage your workload by scheduling and automating responses with Signal Vine’s Virtual Advisor. Using higher ed chatbot functionality, the Virtual Advisor responds to common student questions and replies about topics such as admissions and financial aid deadlines, registration, or requirements like GPA and course work.

Track texting responses and engagement

Track texting responses and engagement

Measure the success of your messages—including texting response rate and overall engagement—using Signal Vine’s analytics feature. Read our case studies to learn how others are successfully implementing Signal Vine’s higher education texting platform.

Streamline workflows with Salesforce integrations

Streamline workflows with Salesforce integrations

For institutions utilizing Salesforce, Signal Vine Messaging enables messages to be sent directly from the Salesforce interface and to be tracked seamlessly in the Salesforce system. Alternatively, institutions may choose to use Signal Vine Sync to integrate Salesforce data into their account and bidirectionally sync data between systems on a regular basis.

Voice of the Student®

Voice of the Student®

The Signal Vine platform can provide an incredible depth of information. The Voice of the Student® is an aggregated data catalog that sorts, categorizes, and segments student conversation threads and exchanges to identify how and where students need and want support and guidance throughout their journey from high school to alumni status. In turn, institutional leadership can determine where to best allocate resources for the greatest immediate impact.

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Key features

From engaging prospects to retaining students, see how our higher education texting platform will help you meet your enrollment goals while saving you time.

Multi-Media Messaging

Sometimes a picture is worth a thousand words. Today’s students expect text messages to go beyond plain text, and Signal Vine enables institutions to send images, videos, links, and even GIFs. However you want to get your message out, we have the tools to do it.

Higher Ed Chatbot

Consider our AI-powered Virtual Advisor your personal assistant. Use it to answer frequently asked student questions and responses. This highly technical chatbot can accurately judge whether or not it understands the question and will only respond to questions it feels confident answering.

Response Sorting

Signal Vine’s Message Inbox automatically sorts incoming texts from students so you know what needs your attention. This allows you to prioritize students who need help fast, rather than spending time browsing messages that don't need a response.

Contact Management

Determine what data you want to use with your contacts, how you want it structured, and how it's best incorporated with your CRM or SIS. With this in mind, your Signal Vine team can customize contact views to fit your needs.

Reporting and Analytics

Track student engagement, response rate, and the overall effectiveness of your text messaging campaigns. You’ll know immediately what is working and what’s not across each touchpoint of the student experience.

Connect with your students, prospects, and alumni at each stage of their educational journey.

Explore the leading texting platform for higher education.