5 Answers to Your Text Messaging FAQs
This week we are bringing back some tips from our Customer Success team to share answers to some of your text messaging FAQs. Keep reading to learn the answers to common questions from texters.
How many messages should we send to our students?
It depends! If your messages are all specific to the student (not students in general), you can send as many messages as necessary. Texting is about quality over quantity. Once a student is engaged and responding to your messages, make sure that you get those responses back to them within 24 hours or less. Check our tips for managing your inbox for additional detail.
How long does it take to launch my texting program?
It takes about a month to get ready to send your first text. The timeline depends on how long it takes your team to write your text messages and organize student data. Once you have that ready, it only takes a few days to set it up on the Signal Vine platform. Your Customer Success rep will train your team and help everyone create new Signal Vine accounts. Then comes the best part: sending your first text!
How do I stop a student from receiving text messages?
Offering participants the option to “opt out” of receiving text messages is legally required by the FCC. To comply with this regulation, the platform automatically recognizes the words “Stop,” “Cancel,” and “Unsubscribe.” If a student texts back with one of those three words at any point, he or she will immediately stop receiving messages. Another option is to manually stop a student on his or her profile page. If students want to get messages again, all they have to do is text in the word "Start."
What type of data can be exported from Signal Vine?
You can export all student data profile information, including full conversation history, from the platform. See and export metrics for message response rates, participant engagement rates, and staff activity.
Do I have to download an app to check my Signal Vine inbox?
No downloads necessary! Log on to Signal Vine's platform on any computer, smartphone, tablet, or other browser-capable devices.
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