Signal Vine Voice of the Student™: Student Success Analytics
Optimize your data for student insights
The Signal Vine platform can provide an incredible depth of insight. Just copyrighted, The Voice of the Student™ (VOS) is an aggregated data catalog that sorts, categorizes, and segments student conversation threads and exchanges to identify how and where students need and want support and guidance throughout their journey from high school through alumni status. In turn, institutional leadership can determine where to best allocate resources for the greatest immediate impact.
The Voice of the Student™ Impact
FOCUS ON DATA THAT MATTERS
Analyze data on what students need, want, and are planning in the moment while also identifying the students who have been too quiet.
IDENTIFY OPPORTUNITIES FOR CHANGE
Modify staffing hours, processes, and student support based on insights generated from students' comments and confusion.
IMPROVE THE STUDENT EXPERIENCE
Meet students needs and wants with timely and personalized support. Remove the guessing game of what changes will bring satisfaction.
MITIGATE LARGE CASELOAD NOISE
Differentiate between the students who need support and those who still have not completed activities and remain silent.
CREATE GOALS WITH ACCOUNTABILITY
Monitor month-over-month changes in student behavior and the resulting changes to staff workloads and processes.
LEVERAGE BLENDED MESSAGING®
Apply staff efforts to the complicated issues and leave redundant questions to automation for an improved response time and consistency.
A Voice of the Student™ Data Sample
The Voice of Student™ can be customized to the leader's preference - time, campaign, program, institution.
Across the month of December, the VOS analyzed more than 492k student messages from 572 institutions. The aggregated review of each of the schools’ use of texting to better understand the impact of texting provides insight into how students are responding and what they are sharing in generalized buckets. The responses are influenced by the expectation that the student has of the program, their relationship with the sender, and largely the framing of the offer to assist. Using qualitative coding methodology, we found the following intents across a sampling of messages.
The more we can find out what [students] want, the better we can give them what they need. I want to know why. Why aren't [students] doing things?
Our program strategy is based on understanding each of our student's unique post-secondary journeys, which becomes challenging to maintain as our scale increases. Voice of Student™ allows us to keep our commitment to individualized support without increasing the workload for our program staff.
Signal Vine's ReEngage™ program is designed to understand why students have ceased their education and respond in a meaningful way to address their objections. ReEngage™ addresses the most prolific concern in higher education today - stopping out.
Signal Vine's Positivity Texting program is designed to complement an ecosystem of positive support with texting and encouraging students to respond in meaningful ways. Positivity Texting is focused on both reaching out and seeking feedback on students' thoughts building on the Voice of the Student™.
Learn how you can access your Voice of the Student™ data
Get the most out of your texting platform and data for student insights.